Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the services provided by FreightPay Assist ("we", "us", "our"). By submitting an invoice, becoming a member, or otherwise using our services, you agree to these Terms. Please read them carefully.

1. About these terms

• Registered company: FreightPay Assist Ltd — Company No. 17238565
• Registered office: 29 Pomfret Road, Towcester, England, NN12 6ET
• Email: support@freightpayassist.com · Phone: 07385 161527

If you hold a paid membership, the membership terms set out in these Terms and Conditions form part of your contract with us.

2. Our service

FreightPay Assist provides commercial invoice recovery and administrative support services to UK transport professionals. This includes invoice chasing, debtor communication, payment reminders, formal notices and, where appropriate, coordinating escalation through trusted partners.

3. Eligibility

To use our services you must be at least 18 years old, based in the United Kingdom, and pursuing a genuine commercial debt arising from transport or haulage services you have provided. We may decline any case at our discretion.

4. Submitting an invoice

When you submit an invoice for review you confirm that:

• The debt is genuine, lawfully owed to you, and not subject to a bona fide dispute you have not disclosed;
• The documents you provide (invoice, POD, CMR, transport documents) are accurate and complete;
• You are entitled to instruct us to pursue the debt on your behalf.

We will review each submission and may request further information. Acceptance of a case is at our discretion and is confirmed once we begin recovery work.

5. Fees & recovery commission

Our charges are made up of two parts:

• Membership fee — a recurring monthly subscription depending on your plan (see section 6).
• Recovery commission — a fee of 9% of the amount actually recovered, charged on a "no recovery, no fee" basis. If we recover nothing, no recovery commission is due.

6. Membership

We offer the following membership plans, billed monthly in advance:

Plan	Monthly fee	Recovery commission
Basic Membership	£25 / month	9% + VAT
Premium Membership	£50 / month	9% + VAT

Memberships renew automatically each month until cancelled. You may cancel at any time, effective at the end of your current billing period; fees already paid are non-refundable except where required by law.

7. Operational expense assistance (daily support benefit)

As a discretionary benefit of eligible membership, we may provide limited assistance towards a member's operational running costs for a qualifying day (for example, fuel and other day-to-day operating expenses) while we pursue an accepted recovery case on their behalf.

7.1 Agreed daily cap

Operational expense assistance is subject to a maximum daily amount that we agree with you individually and confirm in writing in your Membership Confirmation. This agreed daily cap may differ from member to member depending on your circumstances — for example, whether you operate as a sole trader / self-employed or through a limited company.

Assistance will never exceed your agreed daily cap, regardless of your actual expenditure on that day. By way of example, if your agreed daily cap is £200 and you incur £2,000 of operating costs on a qualifying day, assistance under this benefit will not exceed £200 for that day.

7.2 Conditions

• The benefit is available only to members on an eligible plan and whose membership and payments are up to date;
• A valid recovery case must have been submitted and accepted by us;
• Assistance must be approved by us in advance and is paid at our sole discretion;
• The member must provide reasonable supporting documentation (for example, receipts) on request;
• We may set a limit on the number of qualifying days per case, per month, or per membership year;
• Where approved, assistance is typically paid within 48 hours of approval.

We may vary, suspend or withdraw this benefit, or amend its limits, at any time. The current daily cap and conditions are those published in these Terms at the time assistance is approved.

8. Your responsibilities

• Provide accurate, complete and honest information and documents;
• Not pursue or settle the debt separately while we are actively working on it without informing us;
• Inform us promptly of any payment received directly from the debtor (recovery commission remains payable on such amounts);
• Keep your membership and payment details up to date.

9. Liability

To the maximum extent permitted by law, we are not liable for any indirect or consequential loss, loss of profit, or business interruption arising from our services. Our total liability to you in connection with our services shall not exceed the total fees you have paid to us in the 12 months preceding the relevant claim. Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.

10. Data protection

We handle your personal data in accordance with our Privacy Policy and applicable UK data protection law.

11. Changes & termination

We may update these Terms from time to time; the current version is always available on this page. We may suspend or terminate your access to our services if you breach these Terms, provide false information, or misuse the service.

12. Governing law

These Terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.